Privacy Policy

Hichour Group, Inc. ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use TravelAuth.help.

1. Information We Collect

We collect information you voluntarily provide, including:

• Personal data (name, email, phone number, address, passport details)
• Payment data (processed securely via Stripe)
• Communication records with our support team

2. Use of Information

We use your data to:

• Process your service order
• Provide customer support
• Communicate updates or confirmations
• Improve our website and services

We do not sell or rent your personal data.

3. Data Protection and Storage

Your data is encrypted and stored securely on servers that comply with U.S. and EU data protection laws (including GDPR).

4. Access and Deletion

You may request a copy or deletion of your personal data by contacting [email protected].

5. Third Parties

We share your data only with trusted providers (e.g., Stripe) strictly to perform payment or service functions.

6. Children's Privacy

Our services are intended for users aged 18 and older.

7. Cookie & Tracking Disclosure

TravelAuth.Help uses cookies and similar tracking technologies to improve user experience, analyze website traffic, and enhance our services. These may include tools such as Google Analytics.

Users can manage or disable cookies at any time through their browser settings or by using the cookie preferences available on our website's cookie banner.

8. Legal Basis for Processing (GDPR)

We process personal data on the basis of user consent and as necessary to perform the services requested by the user (such as processing a travel authorization application).

In some cases, data may also be processed to comply with legal obligations or to protect our legitimate interests, provided these do not override the user's rights.

9. Data Retention Period

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

When determining the appropriate retention period, we consider the nature of the data, the purpose of processing, and applicable legal obligations. Once data is no longer needed, it is securely deleted or anonymized.

10. International Data Transfers

Personal data collected by TravelAuth.Help may be transferred to and processed in the United States or other countries where our service providers operate.

We take appropriate technical and organizational measures to ensure that such transfers comply with applicable data protection laws and that user data remains adequately protected.

11. User Rights

Under applicable data protection laws, users have the right to:

• Access the personal data we hold about them
• Request correction or deletion of their data
• Withdraw consent at any time (where processing is based on consent)
• Object to or restrict certain processing activities
• Request data portability

To exercise these rights, users can contact us using the details provided below.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page, and the "Last Modified" date at the top of the policy will be revised accordingly. We encourage users to review this page periodically.

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