Terms of Service

1. Service Overview

TravelAuth.help is a private assistance service owned and operated by Hichour Group, Inc. It helps travelers complete travel authorization applications (starting with ESTA USA) by providing form guidance, document verification, and customer support.

TravelAuth.help is not affiliated with any government, embassy, or consulate, and does not issue or approve any official authorization.

2. Payments

All payments are securely processed through Stripe. Prices are displayed in U.S. dollars (USD) or euros (EUR) and include applicable service fees. Government fees, if applicable, are not included in our price and are paid directly to the issuing authority.

3. User Responsibilities

You are responsible for providing accurate and complete information. TravelAuth.help is not liable for errors or delays caused by inaccurate, incomplete, or misleading data.

4. Electronic Communication

By purchasing a service, you agree to receive all communications electronically, including confirmations, updates, and support correspondence.

5. Limitation of Liability

We are not liable for decisions made by government entities regarding your travel authorization. Our role is limited to assistance and support.

6. Governing Law and Dispute Resolution

These Terms shall be governed by Delaware law. Any dispute will be resolved through confidential arbitration in Delaware under the American Arbitration Association's rules.