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Terms of Use

Last modified: Sept 1st, 2025

You understand and agree that TravelAuth.help by Hichour Group, Inc. ("TravelAuth.help", "we", "our", "us") is not a law firm or an attorney, may not perform services performed by an attorney, and its forms or templates are not a substitute for the advice or services of an attorney. You are representing yourself in this legal matter. No attorney-client relationship or privilege is created through the use of TravelAuth.help or its website located at https://travelauth.help (the "Site").

Your visit to and use of this website indicate that you have read, understood, and agreed to the Disclaimers, Privacy Policy, and Refund Policy available on this website.

You understand that these Terms of Use include a binding arbitration agreement on an individual basis to resolve disputes — rather than jury trials or class actions — and limit the remedies available to you in the event of a dispute.

You agree to receive electronic communications from Hichour Group, Inc. as part of the services we provide. As part of our process, we may assign a unique email address or internal tracking reference to your account to facilitate support communication. If you wish to stop receiving communications, you can notify us at [email protected].

You understand that TravelAuth.help's review of your answers is limited to completeness, spelling, and internal consistency of names, addresses, and other fields. You agree to read the final application(s) before submission and to be solely responsible for the accuracy and content of your application(s).

Accuracy of Information and Consent

By using this Site, you confirm that all information you provide is true and accurate to the best of your knowledge and that you authorize TravelAuth.help to process your data in connection with the requested assistance service.

Electronic Records and Signatures

You consent to the use of electronic records and signatures by TravelAuth.help to process your request and communicate electronically. You may withdraw your consent at any time by contacting [email protected], which will result in the immediate discontinuation of services.

Non-English-Speaking Customers

Certain materials on the TravelAuth.help website, including questionnaires and forms, are available in English only. Translations are provided for convenience, but in the event of any ambiguity or conflict, the English version is authoritative.

Limitation of Liability

Except as prohibited by law, you will hold Hichour Group, Inc. harmless for any indirect, punitive, incidental, or consequential damages arising out of your use of this website or services. In no case will liability exceed the amount paid for the services purchased.

Governing Law and Arbitration

These Terms of Use are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Any dispute shall be resolved by confidential arbitration in Delaware, in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration decision shall be final and binding.

Class Action Waiver

You agree to arbitration on an individual basis. No claim may be joined or consolidated with others in a class action or similar proceeding.

Allgemeine Geschäftsbedingungen

1. Serviceübersicht

TravelAuth.help is a private assistance service owned and operated by Hichour Group, Inc. It helps travelers complete travel authorization applications (starting with ESTA USA) by providing form guidance, document verification, and customer support.

TravelAuth.help is not affiliated with any government, embassy, or consulate, and does not issue or approve any official authorization.

2. Zahlungen

All payments are securely processed through Stripe. Prices are displayed in U.S. dollars (USD) or euros (EUR) and include applicable service fees. Government fees, if applicable, are not included in our price and are paid directly to the issuing authority.

3. Pflichten der Nutzer

You are responsible for providing accurate and complete information. TravelAuth.help is not liable for errors or delays caused by inaccurate, incomplete, or misleading data.

4. Elektronische Kommunikation

By purchasing a service, you agree to receive all communications electronically, including confirmations, updates, and support correspondence.

5. Haftungsbeschränkung

We are not liable for decisions made by government entities regarding your travel authorization. Our role is limited to assistance and support.

6. Anwendbares Recht und Streitbeilegung

These Terms shall be governed by Delaware law. Any dispute will be resolved through confidential arbitration in Delaware under the American Arbitration Association's rules.

Kontaktdaten des Unternehmens

Name des Unternehmens: Hichour Group, Inc.

Postanschrift: 131 Continental Dr, Suite 305, Newark, DE 19713, USA.

E-Mail des Kundensupports:[email protected]